Refund Policy
Eligibility
Refund requests apply to paid Sync Automation program seats purchased directly from us. Informational prices on this site are not charges until an invoice is issued and paid.
Timeframe
For self-paced packs, you may request a full refund within 14 days of access delivery if fewer than two modules or template downloads have been opened. For live cohorts, you may request a full refund up to 7 days before the first session. After a cohort begins, partial refunds may be considered only if Sync Automation cancels a substantial portion of sessions.
Full or partial refunds
Full refunds apply when the timeframe and usage conditions above are met. Partial refunds may be offered if we reschedule or shorten a program for reasons under our control. Change-of-mind after substantial content access does not qualify for a full refund.
Non-refundable items
Custom on-site facilitation day rates, completed private clinics, and third-party pass-through costs agreed in a statement of work are non-refundable once delivered.
Refund process
Email info@sync-automation.digital with your invoice number, program name, and reason. We confirm eligibility within five business days.
Processing time and method
Approved refunds are returned via the original payment method within 14 business days after approval. Bank processing times may add several days.
Cancellation
You may cancel a future cohort seat under the timeframe rules above. Sync Automation may cancel a cohort with low enrollment; in that case you may choose a full refund or transfer to a later date.
Exceptions
Mandatory consumer rights under German law remain unaffected. If a program is materially unavailable due to our failure, we will offer a remedy consistent with those rights.
Contact for refund requests
Sync Automation · Street: Fontenay 81; City: Arzberg; State/province/area: Freistaat Bayern; Zip code: 95653; Country: Germany · 09233 15 89 64 · info@sync-automation.digital